Leadership is about inspiring passion”: Salvatore Capone on creating a culture

Scalini's restaurant manager on why lasting loyalty is built on mentorship, memory and a fiercely personal approach to hospitality

1. What has been the key to Scalini’s sustained success in Dubai’s incredibly competitive Italian dining scene?

I believe Scalini's success lies in our unwavering commitment to authenticity, impeccable service, and an ambiance that feels like home. Every dish we serve tells a story of tradition, prepared with passion and respect for our Italian culinary heritage. What truly sets us apart, however, is our people, we are a team that works together like family, ensuring that every guest feels the warmth, generosity, and spirit of true Italian hospitality.

2. How do you maintain a balance between tradition and innovation to keep Scalini’s offerings fresh and relevant?

We are proud that our philosophy is deeply rooted in tradition, however we recognize the importance of evolution. We remain true to classic Italian flavours and recipes passed down from generations, while introducing subtle and sophisticated touches that resonate with a modern audience. Whether it’s sourcing the finest seasonal ingredients or refining our techniques, we ensure that innovation enhances rather than overshadows our rich culinary heritage. It is about honouring the past while embracing the future with grace.

3. What role does the location at Four Seasons Resort Dubai at Jumeirah Beach play in Scalini’s brand positioning and success?

Four Seasons Resort Dubai at Jumeirah Beach is synonymous with elegance and exclusivity, making it the perfect home for Scalini. Our location allows us to attract a discerning clientele who appreciate fine dining, personalised service, and an intimate yet lively ambiance. Our

partnership with the Four Seasons aligns with our reputation, positioning Scalini as a leading destination for those seeking an elevated Italian dining experience in Dubai.

4. How do you adapt your business strategy to align with Dubai’s evolving F&B trends and market demands?

Dubai is a wonderful city of dynamic tastes and expectations. We listen closely to our guests and stay attuned to global culinary trends while maintaining our own identity. This means introducing seasonal menus, enhancing our beverage program, and curating experiences that engage our guests in new and exciting ways. However, we are also dedicated in our belief that quality, authenticity, and excellent customer service will always be timeless.

5. With so many Italian restaurants in Dubai, how does Scalini differentiate itself from the competition?

For us, Scalini is not just a restaurant - it is an experience. From the moment guests walk through our doors, they are embraced by an ambiance that feels personal and familiar. Our dishes are crafted with precision, love, and care, using the finest ingredients, and served with the genuine warmth that defines Italian hospitality. I believe our tableside service and interactive presentations, as well as our family-style dining create an unparalleled sense of intimacy and engagement, that makes us stand out.

6. What are some of the challenges you face in maintaining Scalini’s competitive edge, and how do you overcome them?

In a city that thrives on novelty, maintaining a competitive edge requires a delicate balance between consistency and adaptability. We ensure that every visit to Scalini feels as special as the first, as well as our commitment to authenticity while continuously refining our offerings to meet evolving guest expectations. By fostering a culture of excellence within our team and embracing seasonal inspirations, and curating exclusive experiences, we ensure that Scalini remains not just relevant, but a timeless dining destination.

7. How do you cultivate customer loyalty in a city where diners are constantly seeking new experiences?

Loyalty is built through consistency, sincerity, and creating meaningful connections. We strive to make every guest feel like they are part of our extended family. Personalised service, remembering preferences, and celebrating special occasions with our guests all contribute to fostering a deep sense of belonging and appreciation.

8. Can you share an example of a memorable guest experience at Scalini that encapsulates your brand’s ethos?

There have been so many beautiful and memorable guest experiences over the years, but one that stands out is a guest who first dined with us to celebrate a milestone, many years ago, and has since returned year after year, bringing their growing family along. The joy of seeing generations come together around our table, sharing laughter, stories, and meals, is a testament to what Scalini represents - we are truly a a place where memories are made and cherished.

Over the years, we have also had the privilege of hosting renowned personalities and celebrities who continue to choose Scalini as their dining destination in Dubai. Their continued loyalty reaffirms our commitment to delivering an experience that is both timeless and unforgettable.

9. What is your approach to team leadership and maintaining high service standards at Scalini?

Leadership is about inspiring passion and nurturing a culture of excellence. I believe in leading by example, empowering my team, and encouraging them to continuously learn and grow. High standards are maintained not through rigid rules but by instilling a shared sense of pride and purpose in every role, ensuring that each team member understands their vital contribution to our collective success.

10. How do you attract and retain talent, particularly chefs and front-of-house staff, in such a competitive market?

The key to attracting and retaining talent is creating an environment where people feel valued and motivated. We offer opportunities for professional development, recognise, and reward excellence, and cultivate a workplace culture that feels like family. When people feel a genuine connection to their work and their team, they stay and thrive.

11. Are there any upcoming developments or new initiatives at Scalini that you are excited about? What do you envision for Scalini’s growth over the next few years? Are there plans for expansion or new concepts?

We are always looking for ways to enhance our guests' experiences, whether through exclusive collaborations, special culinary events, or seasonal offerings and our guiding principle will always be the same, to deliver an unforgettable Italian dining experience that celebrates authenticity, passion, and family.

In 2024 we launched Scalini Cucina, which is the spirited, dynamic evolution of the Scalini brand, in Dubai Mall, bringing our signature Italian flavours to a wider audience in a casual yet refined setting.

Source: https://www.caterermiddleeast.com/people/leadership-salvatore-capone-scalini